Error when trying to update


today i installed Rockstor, and got the following error:

        Traceback (most recent call last):

File “/opt/rockstor/src/rockstor/rest_framework_custom/”, line 40, in _handle_exception
File “/opt/rockstor/src/rockstor/storageadmin/views/”, line 380, in _get_available
response = requests.get(remote_root, timeout=10)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/”, line 55, in get
return request(‘get’, url, **kwargs)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/”, line 44, in request
return session.request(method=method, url=url, **kwargs)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/”, line 279, in request
resp = self.send(prep, stream=stream, timeout=timeout, verify=verify, cert=cert, proxies=proxies)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/”, line 374, in send
r = adapter.send(request, **kwargs)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/”, line 209, in send
raise ConnectionError(e)
ConnectionError: HTTPConnectionPool(host=‘’, port=80): Max retries exceeded with url: /rockons/root.json (Caused by <class ‘socket.gaierror’>: [Errno -3] Temporary failure in name resolution)

i have already reinstalled Rockstor but that did not help, i get this error when i try to update and when i try to update the Rock-ons library

With kind regards,


Did you configure your IP settings dynamic or did you manually assign an IP address to your Rockstor box?
I think the dns server/gateway is not configured properly. It must be the same gateway/dns server as your windows/mac/linux host.

1 Like

changing network settings from menual to DHCP fixed it