Support request

phillxnet · April 4, 2020, 8:00pm

@ptaylor Welcome to the Rockstor community.

There are quite a few questions here.

Possibly as that sounds like stuff went pretty strange there for a bit.

Yes this is normal and normally relates to the system pool of rockstor_rockstor. So hence not being able to remove this.

My concern here is that some of this sounds like some really early errors had. Our most recent ISO is now over 2 years old so you really need to use that one only really. And if not then only the one just before that and it will need:

yum update

to get it into shape and a lot of time as there are hundreds of upstream and our own updates to go in to even the most recent ISO.

Also note that an install normally only takes 20 to 30 mins maximum. If it’s taking any long than that you system drive is way too slow. We only really work satisfactorily on fast USB keys. Not regular cheap ones.

This link not working is a know issue with some kinds of error reporting. We have a recent open issue for this which is awaiting attention:

github.com/rockstor/rockstor-core

Create a forum support topic link has insufficient character escapes for title

opened 04:16PM - 01 Apr 20 UTC

closed 12:45PM - 30 Jan 21 UTC

phillxnet

On occasions, certain bug reports presented via our embedded "Houston, we've had… a problem' page link (step 3) that normally helps in the creation of a pre-titled forum post results in a json output of the forum front page. On initial inspection it seems we are failing to adequately quote / escape Rockstor API error reports such that they do not translate, within the resulting URL, to forum URL requests. Hence if a Rockstor error contains for example: ``` &format=json ``` which is often the case, this is in turn interpreted by the forum to display in json. And example of such a problematic report would be: ``` Unknown internal error doing a GET to /api/netatalk?page=1&format=json&page_size=9000&count= ``` or ``` Unknown internal error doing a GET to /api/users?page=1&format=json&page_size=9000&count= ``` We may well simply need to escape chars within suggested new topic titles thus: ``` ? %3F = %3D & %26 ```

either that or your are running a very early version of Rocktor.

Not if your appliance has a sane and non fake product uuid. We have had troubles with the Gen8 Microserver as that has a non unique product uuid.

If you could start by letting us know the current version number you have installed:

And what version of ISO did you end up using.

I would suggest though that know you know the magic kernel command line to use to re-install as you originally intended with as newer ISO as possible. Only the latest and one directly before are workable really.

Oh and you can always use our Appman facility to update your Stable Channel subscription Appliance ID if you find it does change under your:

https://appman.rockstor.com/

Ok just noticed your newer post. I’ll post what I’ve written anyway in case it’s relevant.

Yes we have just removed it in 3.9.2-56. It’s essentially a dead project that is being dropped by more and more DIY NAS setups as time goes on. Plus Apple now favours the SMB protocol for their Time Machine stuff.

See the most recent post in the following forum thread:

By the way, what browser was playing up for you? We generally only support Firefox and Chrome.

The /home share is normal and relates to some folks use of the /home btrfs subvol that is default on the system drive. You can ignore it really. We just surfaced it within the Web-UI for those that may want to use it. But it’s not really a good idea to use the system pool (rockstor_rockstor) for data as then one looses the system / data split.