Appman Server Outage

General
1

Anyone else unable to access the Appman server? I had to re-install Rockstor today and am unable to update my machine ID online to activate updates. Tried from a couple different devices and still no go. Any updates on when it will be back up and running?

Chris Nora

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2

Hi @tduck0612 ,

Thank you for bringing this up to our attention; I can confirm the same on my end. Note that is not due to a planned maintenance, unfortunately. I’m unsure of the actual reason but that server appears to experience an unusual high number of connections.

As this is not a planned downtime, I’m unsure when we’ll have that resolved but we will of course update this thread accordingly.

Thank you again for the report, but I’m really sorry for the inconvenience it’s causing.

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3

Service is now restored.

Expect a couple more short outages (around 6 mins each) as I take some precautionary measures.

Cause looks to have been some kind of connection overload but as yet unsure.

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4

OK so we are back on the Appman front. Definitely an unplanned outage which looks to have been connection related.

The outages were as follows:

Unplanned (likely partial outages):

Times in WEST

  • 11:32 to 12:26
  • 14:30 to 15:05 (degraded response likely)
  • 15:37 to 16:51 (Some investigation and maintenance)

Maintenance outages as a result there-after:

  • 17:26 to 17:31 ish

Between last two times there was intermittent access to Appman only - updates would have been available as normal.

My apologies if these outages caused any inconvenience.
Affected services.

  • Mostly Appman
  • Update repositories

Hope that helps.

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5

OK, we have another issue ongoing re Appman - investigation underway and mitigation efforts began yesterday re lowering load on this server, again apologies on this front.

Updates to follow.

Downtime thus far:
Times in WEST

  • 3:55 to 7:30

Mitigation / re-configuration in progress today. See also:

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