Cant access my Rockons through the web GUI

Troubleshooting
1

Hi
I rebooted and was unable to access the Rockons through the GUI and I have this message.

        Traceback (most recent call last):

File “/opt/rockstor/eggs/gunicorn-19.7.1-py2.7.egg/gunicorn/workers/sync.py”, line 68, in run_for_one
self.accept(listener)
File “/opt/rockstor/eggs/gunicorn-19.7.1-py2.7.egg/gunicorn/workers/sync.py”, line 27, in accept
client, addr = listener.accept()
File “/usr/lib64/python2.7/socket.py”, line 202, in accept
sock, addr = self._sock.accept()
error: [Errno 11] Resource temporarily unavailable

I am a rank 1 amateur and have no idea what this is so any help would be great.

2

Hi @TheBudget_GamerUK,

In the popup with the traceback, could you please advise if there is a message outside the traceback info, in the red bordered section?

Also ensure the the “Rock-on” service is running in Menu -> System -> Services

Finally, if you’re familiar with the Linux shell, please provide the output from /opt/rockstor/var/log/rockstor.log from around the time of the incident.

3

Hi and thanks for the reply.
The message outside of the red box is
Found a failed Task(c9d49aa0-2082-4f60-a9a6-bcb8fc0c6be9) in the future of a pending Task(333e62d1-b6d4-4951-bb88-7c8fc62f8816).
and if its the syste shell you are refuring to I get bad gatway 502 nginx/1.12.2
Thanks

4

Hi @TheBudget_GamerUK,

OK - the error message shown unfortunately means little to me, so we’ll need to fall back to logs to find out what’s going on.

First thing’s first, please check to ensure that the Rock-on service is enabled in System -> Services
If it’s not, enable it, wait a minute and try again.

If you’re still having trouble, we need to get the logs as I mentioned earlier.
It looks like your web UI to system shell (“shell-in-a-box”) service is broken or is not configured.

Please navigate to System -> Services, locate “Shell In A Box”.
Click the spanner next to the name, and use the settings:

  • LOGIN
  • White on black

Click Submit, and then ensure that the service switch is ‘On’. (Click to change it if it’s not)

Give it a couple of minutes, then try and access the system shell again.

Assuming you can get into the system shell, you should be able to login with the same credentials you use for the Rockstor UI.

I would like you to type the following:

sudo tail -n 0 -f /opt/rockstor/var/log/rockstor.log

You will likely be asked for a sudo password, you can enter your UI password again here.

From there, open a new tab (We need to leave this shell open!), and navigate to the Rockstor UI.
Attempt to perform the same actions again in order to get the on-screen error message.

Go back to the shell tab, and select all the text shown in the shell, copy and paste it here.