(Error while processing Rock-on profile at (http://rockstor.com/rockons/owncloud.json).). Lower level exception: (('_ssl.c:602: The handshake operation timed out',))

@nsridhar56 Welcome to the Rockstor community.

I’ve just responded via an ongoing PM to what I think is the same issue you are having here. Sorry for repeating myself in this public email but I unfortunately saw this post, with far more information in only once I’d responded in our PM chat. I’ll try harder on that front as it’s caught me out a couple of time of late.

I’m now pretty sure you are affected by a recent change to https only on rockstor.com. Rock-on updates come from there and @DrC here on the forum ran into the same issue:

and ended up submitting the fix that is now in 4.0.8-0. Also:

That is also a known issue with our older installer (3.9.1-0 built 2017) and newer hardware.

So, in summary, you need to install 4.0.8-0 via a DIY installer from:

Where @kageurufu recently improved our instructions to bind the installer so that it can be done on say a recent Ubuntu install, see the following forum thread and @grizzly’s confirmation of this:

The additional info you have given in this excellent report very much suggests that the http->https slowdown we recently introduced and fixed in 4.0.8-0 is your issue here.

Hope that helps and let us know how you get on with the 4.0.8-0 DIY installer build, it’s subsequent install on the AMD hardware, and the consequent Rock-on update timeout issue. I’m hoping for a 3 for 3 here incidentally. Also note that the resulting DIY installer will have all upstream openSUSE updates pre-built-in. That’s particularly important for newer hardware as the installer itself will use the latest openSUSE released kernel, not just the resulting install.

Thanks again for helping to support Rockstor’s development and for the detailed report.