Activation code(...)

Support
1

[Please complete the below template with details of the problem reported on your Web-UI. Be as detailed as possible. Community members, including developers, shall try and help. Thanks for your time in reporting this issue! We recommend purchasing commercial support for expedited support directly from the developers.]

Brief description of the problem

won’t register after subscription

Detailed step by step instructions to reproduce the problem

purchased annual sub, received licence key & copied to relevant field but registration errors.

Web-UI screenshot

Error Traceback provided on the Web-UI

        Traceback (most recent call last):

File “/opt/rockstor/src/rockstor/rest_framework_custom/generic_view.py”, line 41, in _handle_exception
yield
File “/opt/rockstor/src/rockstor/storageadmin/views/update_subscription.py”, line 86, in post
stableo = self._toggle_repos(password=password)
File “/opt/rockstor/src/rockstor/storageadmin/views/update_subscription.py”, line 66, in _toggle_repos
raise Exception(e_msg)
Exception: Activation code(…) could not be authorized. Verify the code and try again. If the problem persists, contact support@rockstor.com
2

@fudgee Welcome to the Rockstor community.

I just noticed this issue with Appman and your new order and have resolved it before reading this forum post.

Also take care with publishing your activation code and Appliance ID on this open (public) forum.

In short, if anyone else has this issue it’s best to email support.

The cause in this case was a prior grace period subscription held by yourself under a different email. All resolved now however so if you give the new activation code another go you should be good.

Hope that helps.

1 Like