Cert update problem

Support
1

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Brief description of the problem

[unable to update certificate using keys from cloudflare]

Detailed step by step instructions to reproduce the problem

[used the gui interface]

Web-UI screenshot

[Drag and drop the image here]

Error Traceback provided on the Web-UI

[paste Traceback (most recent call last): File "/opt/rockstor/src/rockstor/rest_framework_custom/generic_view.py", line 41, in _handle_exception yield File "/opt/rockstor/src/rockstor/storageadmin/views/tls_certificate.py", line 92, in post superctl("nginx", "restart") File "/opt/rockstor/src/rockstor/system/services.py", line 125, in superctl out, err, rc = run_command([SUPERCTL_BIN, switch, service]) File "/opt/rockstor/src/rockstor/system/osi.py", line 227, in run_command raise CommandException(cmd, out, err, rc) CommandException: Error running a command. cmd = /opt/rockstor/.venv/bin/supervisorctl restart nginx. rc = 1. stdout = ['nginx: ERROR (no such process)', 'nginx: ERROR (no such process)', '']. stderr = [''] 
here]
1 Like
2

@Forest, welcome to the Rockstor community. Can you mention which version of Rockstor you are running?

Also, after that error, is the WebUI still responsive?

2 Likes
3

Hi @Forest,

I entirely agree with @Hooverdan: this looks like an issue that was fixed and released in 5.0.0 and backported to our Stable channel and released in 4.6.1. We should thus make sure you are indeed on an earlier version than that and then get you updated :slightly_smiling_face:.

2 Likes
4

Thanks for the quick response. I am running Rockstor version 4.5.8.0. So it looks like I am running the earlier version, although it was a recent install on my server. After the error, 525, reported by Cloudflare, the webui is responsive. but my proxie from Cloudflare does not hand off. I did try the restart process that I noted in an earlier bug report but that did not work for me.

5

Thanks Flox. Sorry that I did not respond last night. It looks like I need to get updated! Appreciate the quick responses. I have lived with multiple server OS over the years including Microsoft’s, FreeBSD, Truenas core and scale - and now Rockstor. It is what I thought Truenas scale would be. I am impressed.

6

Upgraded to 4.6.1.0 but I am still getting the same error when I try to update the cloudflare certificates.

##### Houston, we’ve had a problem.

Error running a command. cmd = /opt/rockstor/.venv/bin/supervisorctl restart nginx. rc = 1. stdout = [‘nginx: ERROR (no such process)’, ‘nginx: ERROR (no such process)’, ‘’]. stderr = [‘’]

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No response to this problem, even after the upgrade. Any suggestions?

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@Forest you upgraded to the latest test version (5.0.10-0)? and still the same error?

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Strange that this error still shows the supervisorctl in the error message. I believe (at least in 5.0 onwards, and presumably backported into 4.5.8-0) systemctl is used to perform the restart.

So, I am not sure what’s going on there then.