(Error while processing remote metastore at (http://rockstor.com/rockons/root.json).). Lower level exception: ([SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:618))

[jmangan (John Mangan)]

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Brief description of the problem

There is a certificate problem with the Duplicati Rock-On performing backups to BackBlaze. When I tried to check whether there was an updated image I got another certificate issue. I don’t know if it is the same root cause.

Detailed step by step instructions to reproduce the problem

Go to Rock-Ons tab. Click Updates.

Web-UI screenshot

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Error Traceback provided on the Web-UI

Traceback (most recent call last): File "/opt/rockstor/src/rockstor/rest_framework_custom/generic_view.py", line 41, in _handle_exception yield File "/opt/rockstor/src/rockstor/storageadmin/views/rockon.py", line 429, in _get_available response = requests.get(remote_root, timeout=10) File "/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/api.py", line 55, in get return request('get', url, **kwargs) File "/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/api.py", line 44, in request return session.request(method=method, url=url, **kwargs) File "/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/sessions.py", line 289, in request history = [r for r in gen] if allow_redirects else [] File "/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/sessions.py", line 133, in resolve_redirects proxies=proxies File "/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/sessions.py", line 279, in request resp = self.send(prep, stream=stream, timeout=timeout, verify=verify, cert=cert, proxies=proxies) File "/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/sessions.py", line 374, in send r = adapter.send(request, **kwargs) File "/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/adapters.py", line 213, in send raise SSLError(e) SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:618)

![Certificate%20Error|690x388](upload://aQto6EWdtXgbsxsZekv7mSq54EH.jpeg) 

[Flox]

Hi @jmangan, and welcome back!

@phillxnet wrote a brief answer to a similar post just a few days ago so that will be your best resource:

Trying to update Rock-ons error

@deigo Welcome to the Rockstor community. Is this a Rockstor v3 variant. That now has a rather old CentOS base and we no longer release updates for it. Plus there is a known ssl issue that may well be causing your: In short this is down to out-of-date SSL certs in our CentOS base used in v3 Rockstor. @Flox has a nice explanation and work around here: However you would be far better off re-installing our v4 “Built on openSUSE” as that is what we are now working on. It’s also very nearly at…

In short, this is a bug related to the now very old age of Rockstor v3. Although the post linked does point to a workaround, it is strongly recommended to consider moving to Rockstor v4 as it includes many many improvements across the board especially on the core Btrfs stack.

Hope this helps,

[jmangan (John Mangan)]

@Flox, thanks for that. I hadn’t seen an announcement that V4 was now release-ready. I’ll have a look at that.

Thanks again.