Failed to connect to updates.rockstor.com:8999/rockstor-stable. Is the Rockstor system connected to the internet?. Lower level exception: HTTPConnectionPool(host

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1

Brief description of the problem

Trying to Activate Stable updates

Detailed step by step instructions to reproduce the problem

Paste in code I received for order #1783 and click the activate button and I get the error screen

Web-UI screenshot

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Error Traceback provided on the Web-UI

Traceback (most recent call last): File "/opt/rockstor/src/rockstor/rest_framework_custom/generic_view.py", line 40, in _handle_exception yield File "/opt/rockstor/src/rockstor/storageadmin/views/update_subscription.py", line 88, in post stableo = self._toggle_repos(password=password) File "/opt/rockstor/src/rockstor/storageadmin/views/update_subscription.py", line 61, in _toggle_repos status, text = repo_status(ono) File "/opt/rockstor/src/rockstor/system/pkg_mgmt.py", line 146, in repo_status raise Exception(e_msg) Exception: Failed to connect to updates.rockstor.com:8999/rockstor-stable. Is the Rockstor system connected to the internet?. Lower level exception: HTTPConnectionPool(host='updates.rockstor.com', port=8999): Max retries exceeded with url: /rockstor-stable (Caused by : [Errno 111] Connection refused)

Rockstor-Err.jpg820×593 132 KB

2

@tcsmedes Welcome to the Rockstor community forum and thanks for reporting your findings and supporting the Rockstor effort.

From a quick look I would say that this is probably down to a backend issue with the stable-updates server. I suspect that @suman (project lead) is currently performing some maintenance and that you have simply been unlucky from a timing point of view. I know that we are due for another stable release very soon so it may just be that it has been taken off line for final testing with the new stable release prior to that release going live.

I would suggest, based on the:

Max retries exceeded with url: /rockstor-stable

That it is worth giving it another go in the next few hours and if no joy then report back here or use the supplied email with your subscription.

Not much help I’m afraid as I’m only guessing but it very much looks like that and the timing of the new release is definitely pending.

@suman should be able to confirm either way soon.

3

This is most likely client side issue. Make sure your Rockstor server can get to the internet, perhaps it’s firewalled. The update server has been healthy.

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