@priel71 Welcome to the Rockstor community. Good to hear your wipes worked in the end, if in doubt I’ve used DBAN in the past but it looks like this one has sorted itself. I’m afraid I don’t know why it took so long though. Obvious question first is have you tried the Refresh button in the top right corner of the smart page. Assuming you have then this may well be the same or related to an existing issue “no SMART info on MSA70” which grew out of another forum post by the same name.
Assuming you did try the “Refresh” button then the likely cause of this is the same as I suspect for the referenced forum thread and issue; that of Rockstor’s parsing of the slightly reduced SMART output from some devices. As in the other forum post it would be great if you could provide a sample of the exact output by way of the following commands. That way one of us can have a stab at modifying the existing parsing to be able to deal with this slightly reduced smart output. Please note that I have assumed one of the problem drives is sdc, if this is not the case then please adjust the commands to reflect the current name for a problem smart report drive.
On your Rockstor box as root (ie ssh root@rockstor-machine-ip):-
cd ~
/usr/sbin/smartctl -a /dev/sdc > lsi9207-smart-a.out
/usr/sbin/smartctl -c /dev/sdc > lsi9207-smart-c.out
/usr/sbin/smartctl -l error /dev/sdc > lsi9207-smart-l-error.out
/usr/sbin/smartctl -l selftest -l selective /dev/sdc > lsi9207-smart-l-selftest-l-selective.out
/usr/sbin/smartctl --info /dev/sdc > lsi9207-smart--info.out
/usr/sbin/smartctl -H --info /dev/sdc > lsi9207-smart-H--info.out
tar czf no-smart-lsi9207-logs.tgz /opt/rockstor/var/log
tar czf no-smart-lsi9207-report.tar.gz *.out *.tgz
(don’t worry about the “Removing leading” message)
So the no-smart-lsi9207-report.tar.gz file should then contain a copy of your Rockstor logs and a copy of the output that the built in parser is failing to interpret. Hopefully this can help with the necessary modifications if that is in fact the issue. I’m happy to have a stab at this myself upon receiving the output, assuming of course the Refresh button doesn’t do it for you of course.
So if you could send the resulting no-smart-lsi9207-report.tar.gz file to support@rockstor.com and reference this thread then that that would be dandy.
Thanks, I’ll pop in the scp command to retrieve the tgz file just in case.
scp root@rockstor-ip-address:/root/no-smart-lsi9207-report.tar.gz .
For clarity I’ll address the serial warning issue in a separate post.