Problem with Rock-ons, guide

[Aragorne-64 (Fabien)]

Traceback (most recent call last):
File “/opt/rockstor/src/rockstor/rest_framework_custom/generic_view.py”, line 41, in _handle_exception
yield
File “/opt/rockstor/src/rockstor/storageadmin/views/rockon.py”, line 406, in _get_available
cur_res = requests.get(cur_meta_url, timeout=10)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/api.py”, line 55, in get
return request(‘get’, url, **kwargs)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/api.py”, line 44, in request
return session.request(method=method, url=url, **kwargs)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/sessions.py”, line 279, in request
resp = self.send(prep, stream=stream, timeout=timeout, verify=verify, cert=cert, proxies=proxies)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/sessions.py”, line 374, in send
r = adapter.send(request, **kwargs)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/adapters.py”, line 215, in send
raise Timeout(e)
Timeout: HTTPConnectionPool(host=‘rockstor.com’, port=80): Request timed out. (timeout=10)

I found people had the same problem
tried to use the troubleshooting
don’t work in my case
I don’t know what I need to setup first…
I created the share Rocks-on as requested 5Gb
tried to repair with the small wrench…

the same, cannot update the list

can you help to figure out what can be wrong?

thanks
best regards

[Flox]

Hi @Aragorne-64,

Based on the error you are seeing, I assume it happened after trying to refresh the rock-ons list by clicking the Update button on the top right of the Rock-ons page?

@Aragorne-64

Timeout: HTTPConnectionPool(host=‘rockstor.com’, port=80): Request timed out. (timeout=10)

This is the important bit here: the connection to the sever timed out. As explained by @phillxnet in the post linked below, this error can simply result from the server being busy at the time:

Error while processing Rock-on

@dil3mm4 and @xradeon It may be that we should look to the scaling capability of our Rock-ons server, or it maybe our timeout is just a little to short with our increasing number of Rock-ons. We should keep an eye on this and if anyone experiences this same timeout error, and they have proven connectivity to the indicated server then do please post here on the forum as then we can then more easily judge the urgency or otherwise of the related config tweaks. I’ll also try to get around to putti…

Another cause could be that your machine has some connectivity issue. Could you verify if you can ping or curl rockstor.com? This is what I have from my machine, for instance:

> curl -I http://rockstor.com:80
HTTP/1.1 200 OK
Date: Wed, 17 Jun 2020 14:09:59 GMT
Server: Apache
Last-Modified: Fri, 24 Jan 2020 18:49:12 GMT
ETag: "5b96-59ce736a95a00"
Accept-Ranges: bytes
Content-Length: 23446
Content-Type: text/html

Also, is it the first time you click the rock-ons Update button or has it worked in the past?

In case the above doesn’t help:

@Aragorne-64

tried to use the troubleshooting
don’t work in my case

Feel free to describe in more details the troubleshooting that was done and what you got as a result.

@Aragorne-64

I don’t know what I need to setup first…
I created the share Rocks-on as requested 5Gb

In term of setup, I would refer you to the related documentation for more details, but briefly, you seem to have set it up as you should:

1. click on the little wrench icon next to the Rock-ons service to configure it
2. Turn it ON
3. Click the Update button in the Rock-ons page to refresh the list of available rock-ons.

Documentation can be found below:
http://rockstor.com/docs/docker-based-rock-ons/overview.html#rock-ons-docker-plugins

Most likely, this error should not persist if it is indeed due to the server being very busy at the moment, but let us know how it goes.

Best,