Unable to download updates for Rockstor-Stable due to authentication error

Brief description of the problem

I’ve been seeing this error when doing a zypper refresh for awhile now:

Authentication required for 'http://00000000-0000-0000-0000-xxxxxxxxxxxx@updates.rockstor.com:8999/rockstor-stable/leap/15.5?credentials=/etc/zypp/credentials.d/Rockstor-Stable&auth=basic'
User Name: 00000000-0000-0000-0000-xxxxxxxxxxx
Password:
Retrieving repository 'Rockstor-Stable' metadata .........................................................................................................................................................................[error]
Repository 'Rockstor-Stable' is invalid.
[Rockstor-Stable|http://00000000-0000-0000-0000-xxxxxxxxxxxx@updates.rockstor.com:8999/rockstor-stable/leap/15.5?credentials=/etc/zypp/credentials.d/Rockstor-Stable&auth=basic] Failed to retrieve new repository metadata.
History:
 - [|] Error trying to read from 'http://00000000-0000-0000-0000-xxxxxxxxxxxx@updates.rockstor.com:8999/rockstor-stable/leap/15.5?credentials=/etc/zypp/credentials.d/Rockstor-Stable&auth=basic'
 - Login failed. (http://00000000-0000-0000-0000-xxxxxxxxxxxx@updates.rockstor.com:8999/rockstor-stable/leap/15.5/content?credentials=/etc/zypp/credentials.d/Rockstor-Stable&auth=basic): The requested URL returned error: 401
Please check if the URIs defined for this repository are pointing to a valid repository.
Skipping repository 'Rockstor-Stable' because of the above error.

I checked my account on https://appman.rockstor.com/ and it looks like it is still valid (3 months remaining). Is there anything I can do to fix this on my own? Would it help to create a new appliance ID?

Thank you!

@mikem Hello there.

Re:

Indeed all does look to be OK. I’ll continue to address this via a Private Message (PM) here in the forum as that makes it easier to resolve without divulging info.

I’m aiming here to get this resolved before our next pending Stable release.

I’ll PM you to continue this support.

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