Error when trying to update Rock-ons

Error message when updating Rock-ons in Rockstor 3.9.2-57

Houston, we’ve had a problem.
(Error while processing remote metastore at (http://rockstor.com/rockons/root.json).). Lower level exception: ([SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:618)).

        Traceback (most recent call last):

File “/opt/rockstor/src/rockstor/rest_framework_custom/generic_view.py”, line 41, in _handle_exception
yield
File “/opt/rockstor/src/rockstor/storageadmin/views/rockon.py”, line 429, in _get_available
response = requests.get(remote_root, timeout=10)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/api.py”, line 55, in get
return request(‘get’, url, **kwargs)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/api.py”, line 44, in request
return session.request(method=method, url=url, **kwargs)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/sessions.py”, line 289, in request
history = [r for r in gen] if allow_redirects else []
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/sessions.py”, line 133, in resolve_redirects
proxies=proxies
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/sessions.py”, line 279, in request
resp = self.send(prep, stream=stream, timeout=timeout, verify=verify, cert=cert, proxies=proxies)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/sessions.py”, line 374, in send
r = adapter.send(request, **kwargs)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/adapters.py”, line 213, in send
raise SSLError(e)
SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:618)

Hi @ocannady,

This is a known error observed in our now unsupported Rockstor v3. We do have a temporary workaround to get you back up and running that we have described in the thread below:


If you choose to go that route, make sure to also add the important step described by @ArmyHill01:

That being said, I would recommend you to consider migrating to Rockstor v4 as this will bring you to an up-to-date base OS and an updated Rockstor version where many bugs have been fixed. We do have documentation on how to perform this migration:
https://rockstor.com/docs/howtos/v3_to_v4.html

I hope this helps, but don’t hesitate to open a new thread if you have more question(s) or would like some clarification(s) on the migration process… Many users here have completed it and will be happy to answer your question(s).

2 Likes

Ok, thanks for the information Flox! OC