Error when trying to update Rock-ons

Error message when updating Rock-ons in Rockstor 3.9.2-57

Houston, we’ve had a problem.
(Error while processing remote metastore at ( Lower level exception: ([SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:618)).

        Traceback (most recent call last):

File “/opt/rockstor/src/rockstor/rest_framework_custom/”, line 41, in _handle_exception
File “/opt/rockstor/src/rockstor/storageadmin/views/”, line 429, in _get_available
response = requests.get(remote_root, timeout=10)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/”, line 55, in get
return request(‘get’, url, **kwargs)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/”, line 44, in request
return session.request(method=method, url=url, **kwargs)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/”, line 289, in request
history = [r for r in gen] if allow_redirects else []
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/”, line 133, in resolve_redirects
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/”, line 279, in request
resp = self.send(prep, stream=stream, timeout=timeout, verify=verify, cert=cert, proxies=proxies)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/”, line 374, in send
r = adapter.send(request, **kwargs)
File “/opt/rockstor/eggs/requests-1.1.0-py2.7.egg/requests/”, line 213, in send
raise SSLError(e)
SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:618)

Hi @ocannady,

This is a known error observed in our now unsupported Rockstor v3. We do have a temporary workaround to get you back up and running that we have described in the thread below:

If you choose to go that route, make sure to also add the important step described by @ArmyHill01:

That being said, I would recommend you to consider migrating to Rockstor v4 as this will bring you to an up-to-date base OS and an updated Rockstor version where many bugs have been fixed. We do have documentation on how to perform this migration:

I hope this helps, but don’t hesitate to open a new thread if you have more question(s) or would like some clarification(s) on the migration process… Many users here have completed it and will be happy to answer your question(s).


Ok, thanks for the information Flox! OC